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She is nice, hard working, punctual but not honestWe have recently bought a house through Lou Ann Chambers. Lou Ann was our real estate agent from the beginning. She is very nice and always has smile on her face. Also, she is very hard working and punctual. She showed us over 40 properties and was never late and lazy about it. She is excellent in responding to your texts, calls, and emails. We have called her even at 9 PM and she always responded very kindly. So, if you only need an agent to get access to see the houses, she is perfect.
But don't expect any thing after that. The main problem is that she is not honest. May be she is too nice to say anything negative but we were expecting our agent to be our guide and tell us what we should be checking when we go see a house. Even if we entered a trashed house with flooded basement, broken walls etc she only had good things to say. We thought may be it was her nature as she appears as a very positive person. So we didn't check for other agents which was a huge mistake.
Then finally we liked one house but just like any other house, it had some issues and we wanted it to be inspected by the best inspector. She tried to force her own inspector on us. Thanks to our friends that we were adamant to have our own and it really annoyed her. She didn't leave a single chance to criticize the inspector, this told us that it's not that she can not see or talk negative, which was an eye opener.
Her main focus is to make you buy a house and make her commission. After we got our inspection report back, she told us that we should not ask to fix a molded, wet wall in the basement as it is very common, this was the final point for us where we lost any trust in her. It is actually funny that whenever you point out something bad in a house that needs to be repaired, she always says its same in her house and it should not be a concern. We are really curious to see her house :).
About the local knowledge, she has no idea about the neighborhood or may be she is not honest about that as well. Well, we were very naive and didn't realize her intentions soon enough. By putting this review we don't want to harm her reputation but we truly wish that someone had written a review that could have helped us. She made 3% commission just for showing us houses. We really need a job like this but can not imagine ourselves to be so dishonest.